Last updated Jul 29, 2026

I strongly recommend upgrading to 2-Day or overnight shipping to minimize time in transit. Plants are living things, and don’t really appreciate spending more time than necessary in a small dark box. Automatic upgrades: If the amount you’ve paid in shipping covers the cost of 2-Day, I will automatically upgrade you to it. Any leftover of $5 or more will be refunded. Overnight shipping is available by request. Message me before your label is created to purchase. Carrier delays: Once a package is in the carrier's possession, I'm not responsible for delays on their end. Local pickup is available in the Ogden/Weber-Davis area. Select this option in your “wallet” section or shoot me a message before your label is created. This is the best way to skip shipping stress entirely. Heat packs and cold packs are available in the shop and are strongly recommended depending on weather conditions. Please be aware of the risks associated with shipping plants. Shipping is stressful on plants, and some cosmetic damage should be expected. This can include minor leaf tears, creasing, spotting, or a dropped leaf or two. This is normal and not grounds for a DOA claim. Please acclimate slowly, especially if your home humidity is lower than what the plant is used to. I recommend starting in a higher humidity setup (grow cabinet, humidity bin, or bag/tent) and gradually easing into normal room conditions over 2 to 4 weeks. Some dropped leaves, slowed growth, or a temporary pause in new growth during this window is normal and not a sign of a problem. Fresh imports will be clearly identified and carry additional risk. Imported plants may arrive bare root or in transit only medium and can take longer to show active growth while they reestablish roots. I'm happy to hold orders for up to 2 weeks. Just send me a message and we'll work it out. Plants must be inspected and any issues reported within 24 hours of delivery confirmation, with photos. I genuinely want you to be happy, so please reach out with any concerns and give me the chance to make it right before leaving feedback. No cancellations. Please bid and purchase responsibly.

While we encourage sellers to establish clear and detailed shop policies, these policies must align with Palmstreet’s platform policies and Terms and Conditions.

If there is a conflict between a seller’s shop policies and Palmstreet’s platform policies, our platform’s policies take precedence. This ensures a consistent and equitable experience for all users.

For more details or assistance, please reach out to Palmstreet’s Customer Support team.