Last updated Oct 7, 2026

📦Shipping Schedule & Options (1)🚚Orders are dispatched from Temple Hills, MD Mondays, Tuesdays and Wednesday using UPS regular ground shipping. UPS Next Day Air upgrade, or UPS 2 day upgrade are optional, price may vary, If you would like these options please send me a message directly for a quote of the shipping cost to be added to the shop for purchase. buyers must send messages before shipping dates, items can be added to previous purchase as well. (2) 🗺️All shipping is calculated by your state of purchase, and combined shipping is available for a reasonable cost most states is typically $2. shipping to Puerto Rico, Guam and the US Virgin Islands will have to be quoted, please do so before purchase. All pots/plants that exceed over 8” in diameter are likely to ship without pots for logistics reasons. Buyers may opt for expedited shipping at their own expense. Local pickup is available upon request. No hold on items. (3) 🚨Some states is posed as a high risk for shipping, e.g desserts area can be hot, and chances for a begonia to arrive in regular shipping can be critical, some plants can endure such circumstances like a philodendron or a Hoya, if you are not sure what’s best for your order please reach out. I will suggest using a 2day shipping, as heat/ice packs will not last for a week long shipping in some cases. (4) 💯your plant will arrive as purchased, your purchased shipping or shipments is beyond my control. I typically can advise concerning the plant if needed, but not mandatory, as there is enough information and resources available to provide excellent shipping. The buyer has 24hrs to respond, if I have to send a notification of any suggestions, to make their own decision before the shipping is sent. 🎁Giveaway Shipping Policy Customers who receive a giveaway item without making a purchase during the live event are responsible for covering the shipping cost. If shipping is not paid by the end of the upcoming shipping cycle, the giveaway may be subject to cancellation. 🌡️ Cold and Heat Weather Advisory If your local temperatures fall below 50°F, we highly recommend adding heat packs and insulation to your order, if your local temperature is over 80 we would advise adding cold packs and insulation, Extra insulation and heat/cold pack is strongly recommended for some areas, two days and 1 day shipping. If the shipping does not meet the requirements for a safe delivery, the order maybe subjected to be held until the buyer have met these needs. Not sure what’s best for your area? Feel free to reach out with questions. ✅ Live Arrival Guarantee This guarantee applies only when winter/heat shipping protection is purchased (includes heat/cold packs, insulation, and 2nd Day delivery). During warmer or colder months, Next Day shipping is also required to qualify. 💚 Packing Promise Each item is carefully packed with the same attention and care I’d expect for my own deliveries. 🚫 Shipping Liability Once your package leaves my hands, all responsibility transfers to the buyer. Minor damage is expected, ( bruised leaves, bent stems, leaf color, etc ) that can vary during shipping. I cannot be held liable for delays, damage due to temperature extremes, or any issues beyond my control. If your shipment arrives later than the estimated delivery date, the Live Arrival Guarantee is void. 🔁 Final Sale Policy All purchases are final—no returns, refunds, or exchanges. all cancellations is subjected to a 10% restocking fee. if the order label is already created, there cannot be a cancellation. A full unboxing video must be recorded and sent to us within one hour of delivery that can be put into a return consideration, on qualifying plants that have been shipped by Air and protective installations. Glass/ceramic pots or props are not included in final sale, the bee picture frame is a 5”x5” size idea/estimate size. 🌱 Support & Questions I’m always happy to help with plant care and recovery advice to the best of my ability. Thanks for your support and happy growing! — Andre & Kamaria

While we encourage sellers to establish clear and detailed shop policies, these policies must align with Palmstreet’s platform policies and Terms and Conditions.

If there is a conflict between a seller’s shop policies and Palmstreet’s platform policies, our platform’s policies take precedence. This ensures a consistent and equitable experience for all users.

For more details or assistance, please reach out to Palmstreet’s Customer Support team.