KnotTreeHill

Shop guidelines


Last updated Jun 16, 2026

🤘🤘🤘🤘🤘🤘WELCOME IN!🤘🤘🤘🤘🤘🤘 KEEP IT CIVIL! RACISM, VIOLENCE (except auction battles😁)RUDE, DEROGATORY, OR DEMEANING actions towards host or guests will NOT be tolerated. 🏆GIVEAWAY SHIPPING IS NOT FREE unless stated otherwise. 📬Shipping will be on Mon, Tues at the latest. We are a licensed nursery & receive our inspection to ship from the State every Monday, then we can ship. So, our week starts a new box on Monday, with boxes closing Monday morning. 📦Standard shipping will be at minimum 3 day UPS. If 2 day can be purchased with the amount paid, it will be. If you need/want expedited or overnight, purchase add on in the shop 💎Shipping for rocks & crystals is based on WEIGHT. You will receive an invoice for correct shipping amount once it is weighed & ready to ship. You will have 48 hrs to accept or the order will cancel. Typically if there are no plants in a shipment of rocks, the cheapest, not the fastest, shipping will be picked. ❄️if you will be below 45 degrees, buy a heat pack & or insulation in the shop. The general rule is one pack per 6 plants but will be based on size of plant as well. 🦣Some larger or longer items will require a shipping upcharge located in the shop. 📷 We have a live arrival guarantee. Take unboxing videos & pictures of any issues and contact within 12 hours of delivery. We cannot be responsible if we are not made aware. 💲 No refunds. No returns. This is standard BUT If there is an issue with anything, message and we will do whatever we can to help fix any issues as long as pictures are provided in the correct time frame. 🎸We love music & listen to almost every kind. At times the music will contain adult language which is the main reason for our rated R shows. ⭐Our goal is always 5⭐ If there is something preventing this, PLEASE DM before leaving a review to give us a chance to make it right. 🫶Thanks for stopping in! Grab a coupon & hang out! 🤘🤘🤘🤘Show 💚 with rock emoji 🤘🤘🤘🤘


While we encourage sellers to establish clear and detailed shop policies, these policies must align with Palmstreet’s platform policies and Terms and Conditions.

If there is a conflict between a seller’s shop policies and Palmstreet’s platform policies, our platform’s policies take precedence. This ensures a consistent and equitable experience for all users.

For more details or assistance, please reach out to Palmstreet’s Customer Support team.