Last updated Jan 17, 2026

Hello! couple things: Sales are final. If there is an issue I will do my best to work with you though. Unpacking pics/video helps if there’s damage. Minimally I want to know if a carrier mishandled your box. I reserve the right to hold shipping due to weather. I want your plants to make it to you alive. I typically ship Monday and Tuesday to avoid weekend delays. I will communicate if ship dates need to be adjusted. I do my best to pack plants so that they arrive to you how they looked before they were shipped, however some cosmetic damage may occur - especially on fragile emergent leaves. Healthy plants bounce back easily if given good growing conditions. Many of my plants grow like weeds in high humidity but will suffer rapidly in low humidity - providing good growing conditions is the best way to support their healthy recovery from shipping stress.

While we encourage sellers to establish clear and detailed shop policies, these policies must align with Palmstreet’s platform policies and Terms and Conditions.

If there is a conflict between a seller’s shop policies and Palmstreet’s platform policies, our platform’s policies take precedence. This ensures a consistent and equitable experience for all users.

For more details or assistance, please reach out to Palmstreet’s Customer Support team.