Last updated Jul 28, 2026

Sales Policy: All sales are final, and all deposits and payments are non-refundable. No animals will be placed on hold until a deposit has been received. I reserve the right to decline any sale. Health Guarantee: All animals are guaranteed to arrive safe and healthy when shipped to a FedEx hub. If an animal dies in transit, we will replace that animal with an equivalent animal if possible. If an equivalent animal is not available, we will issue credit for the purchase amount, which can be used towards any available animal in our store. Customer must notify us within 24 hours if any injury or health concern is observed. After 24 hours, the wellbeing of the animal is the sole responsibility of the customer. We are not responsible for animal temperament. We guarantee that all animals are feeding normally prior to sale, unless specifically communicated otherwise. We have no control over environmental/husbandry conditions while under customer's care, and cannot guarantee that all animals will continue to feed in their new environment. Shipping: We ship Monday-Wednesday, weather permitting and only following guidelines. The customer must pick up the shipment at their nearest FedEx hub. This is the safest method of shipment, and minimizes exposure to high/low temperatures. If the customer fails to pickup within 4 hours of hub delivery, our live arrival and health guarantee is void. DOA must be reported (including photo/video evidence) within 1 hour of pickup, based on FedEx time stamp. If the customer insists on door to door delivery, then they must assume the risk and waive their live-arrival guarantee. Local Pickup: Local pickup is available as well. I will meet you in a public place or one of the shows Sex Guarantee: Animal sex is guaranteed for Ball Pythons and Geckos over 25g. Please double check the sex of your animal(s) upon arrival. Customer must notify us within 7 days if there are any discrepancies.

While we encourage sellers to establish clear and detailed shop policies, these policies must align with Palmstreet’s platform policies and Terms and Conditions.

If there is a conflict between a seller’s shop policies and Palmstreet’s platform policies, our platform’s policies take precedence. This ensures a consistent and equitable experience for all users.

For more details or assistance, please reach out to Palmstreet’s Customer Support team.