monster_monstera_dad
Shop guidelines
Last updated Sep 26, 2026
šæ Ā”Bienvenidos! š©š“šµš· Welcome to my little jungle! Iām proud to bring my Dominican and Puerto Rican roots into my love for collecting and sharing beautiful tropical plants. Every plant is treated like itās part of my own collection and is packed with the same care Iād want as a buyer. My goal is simple: healthy plants, honest service, and a community that grows together. š± Plant Quality * Every plant is inspected before shipping. * Live plants are unique and may have minor cosmetic imperfections. * Variegation, leaf shape, size, and color naturally vary from plant to plant. * Some shipping stress, such as a yellow leaf or slight drooping, is normal and usually resolves with proper care. š¦ Shipping * Orders ship MondayāWednesday to help avoid weekend delays. * Plants are packaged securely to protect them during transit. * Heat packs and insulation are available upon request during colder months. * Once a package is in the carrierās hands, I cannot guarantee shipping delays, weather conditions, or rough handling. š Live Arrival Guarantee (LAG) Your satisfaction matters to me! If your plant arrives dead on arrival (DOA), please message me within 2 hours of delivery with: * Photos of the unopened box * The shipping label * The packaging * Clear photos of the plant Iāll work with you to find a fair solution whenever possible. š Pest Policy Every plant is carefully inspected before shipping. While I take every precaution, live plants can never be guaranteed 100% pest-free. I always recommend quarantining new plants before adding them to your collection. š« Returns & Refunds Due to the nature of live plants, I do not accept returns. Refunds or replacements are considered on a case-by-case basis for qualifying Live Arrival Guarantee claims. šæ Buyer Responsibility Please research the care requirements of each plant before purchasing. If your area is experiencing extreme temperatures, I highly recommend adding insulation or a heat pack to help protect your new plant during shipping. š¬ Letās Grow Together! Whether youāre just starting your plant journey or youāre a seasoned collector, Iām grateful youāre here. Thank you for supporting a small business and trusting me with your next plant. If you have any questions, donāt hesitate to reach out. Happy growing, and welcome to the family! šæš
While we encourage sellers to establish clear and detailed shop policies, these policies must align with Palmstreetās platform policies and Terms and Conditions.
If there is a conflict between a sellerās shop policies and Palmstreetās platform policies, our platformās policies take precedence. This ensures a consistent and equitable experience for all users.
For more details or assistance, please reach out to Palmstreetās Customer Support team.