Last updated May 25, 2026

Thank You For Stopping By The Sargent Geckos Palmstreet Store! Shipping/Receiving/LAG: Shipments: -All shipments of geckos will be sent to a FEDEX HUB holding facility closest to the buyer’s provided address. Safe shipping conditions are always at Sargent Geckos’ discretion. We may choose to not ship your gecko at any time we feel it is too unsafe to do so (i.e. increased holiday shipping volumes, inclement weather, natural disasters, etc.). Receiving: -Concerns regarding health/D.O.A. (Dead On Arrival) must be reported to Sargent Geckos (with photo evidence) within one hour of timestamped delivery (provided by shipping facility) or Live Arrival Guaranteed is void! Check the “Live Arrival Guarantee (LAG)” section for more details. Live Arrival Guarantee (LAG): -Temperatures must fall within the specified range of proper weather conditions (“Safe Temperature Range”) between daytime of 80°F and nighttime of 35°F during shipping. -If the weather near the Sargent Geckos location, mid-way facility or the receiving facility by the buyer does not have proper weather conditions (“Safe Temperature Range”), we will hold your gecko(s) until a safe delivery window. -If a gecko arrives deceased, Sargent Geckos must be sent a photo proof within an hour of the timestamped delivery time. If photo proof is not sent within the hour of the timestamped delivery time (provided by shipping facility) then the Live Arrival Guarantee (LAG) is void, NO EXCEPTIONS! Nose Rubs/Tail Drops: -Geckos may become stressed during shipping and rub their nose on their shipping containers to try and free themselves. This is not a medical emergency, most nose rubs can be resolved within a shed or two. We are not responsible for any nose rubs that may be caused during shipping. -If a gecko drops its tail while still in our care before it is shipped, the buyer will be notified, but no refunds or exchanges will be offered. No refunds of any amount will be made on a gecko that drops its tail after it is shipped. Tail dropping does not harm, devalue, or change the genetic lineage of the gecko in any way, therefore no discounts or gecko replacement will be given for dropped tail geckos. Pore Sexing/Proven Geckos: -Any gecko listed for sale on our page as “Male” or “Female” are guaranteed to be what they are.  -All geckos are considered “unsexed” until they show obvious signs of being male OR reach a size that we are comfortable confirming them to be females. No refunds or exchanges will be given if the “Unsexed” gecko that is purchased as “Unsexed” matures to be a different sex than what you were hoping for. -Geckos that are marked as “Proven” have successfully produced viable offspring for Sargent Geckos.The buyer will not hold Sargent Geckos accountable for geckos (“Proven” or otherwise) that do not successfully reproduce in the buyer’s breeding program due to different conditions than ours. By initiating payment, you are agreeing to the shop guidelines stated above.

While we encourage sellers to establish clear and detailed shop policies, these policies must align with Palmstreet’s platform policies and Terms and Conditions.

If there is a conflict between a seller’s shop policies and Palmstreet’s platform policies, our platform’s policies take precedence. This ensures a consistent and equitable experience for all users.

For more details or assistance, please reach out to Palmstreet’s Customer Support team.