Last updated Oct 5, 2026

SOLHAVEN BOTANICALS – SHOP GUIDELINES Shipping Restrictions We ship from New Jersey and DO NOT ship to states/territories with strict plant import or quarantine laws: Alaska, Arizona, California, Hawaii, Idaho, Montana, Nevada, New Mexico, Oregon, Utah, Washington, Puerto Rico, and all other U.S. territories. Because our plants ship in soil, these restrictions apply to all orders. Orders placed with an address in these areas will be canceled and refunded. Buyers are responsible for knowing their state's plant import rules. No international shipping. Shipping Schedule Orders ship within 3–5 business days of the show, Mon–Wed only, to avoid weekend carrier delays. Heat or cold packs are added when weather requires. Shipping may be held during extreme temperatures; you'll be notified through the app. Combined shipping applies to purchases within the same show. Tissue culture ships deflasked or in flask as listed and requires proper acclimation; losses after acclimation begins are the buyer's responsibility. Seeds are guaranteed true to label but germination is not guaranteed. Corms may arrive dormant and can take weeks to sprout; dormancy is not DOA. Minor leaf damage, yellowing, or transit stress is normal and not grounds for a claim. Only items covered under our DOA policy are eligible for credit or replacement. Dead on Arrival (DOA) / Damage Claims Report within 24 hours of delivery through the Palmstreet app. Include clear photos of the plant AND packaging, plus an unboxing video if possible. Claims without photos or made after 24 hours will not be accepted. We do not cover losses due to incorrect addresses, delayed pickup, or carrier delays after delivery. Approved claims receive store credit or replacement at our discretion. Returns & Exchanges All sales are final. No returns or exchanges on live plants, seeds, corms, or tissue culture. Disputes All disputes and claims must be submitted and documented through the Palmstreet app for resolution. Off-app agreements, DMs, or texts will not be honored. Please contact us through the app before opening a dispute — we'll work in good faith to resolve any issue. Payment & Bidding All bids and purchases are binding. Unpaid orders will be canceled and the buyer may be blocked. Thank you for supporting Solhaven Botanicals! 🌿

While we encourage sellers to establish clear and detailed shop policies, these policies must align with Palmstreet’s platform policies and Terms and Conditions.

If there is a conflict between a seller’s shop policies and Palmstreet’s platform policies, our platform’s policies take precedence. This ensures a consistent and equitable experience for all users.

For more details or assistance, please reach out to Palmstreet’s Customer Support team.