Last updated Aug 3, 2026

🌵 Succulents Empire Shop Policies 🌵 Thank you for supporting our small business! 💚 📦 Shipping * First item: $15–$20 * Each additional item: $3 * Combined shipping available until your shipping label is created. * Large plants may require additional shipping charges. 🚚 Processing Orders ship within 7–15 business days (Monday–Saturday). 🌡️ Weather Protection If temperatures are below 50°F or above 85°F, we strongly recommend UPS 2-Day/Express, insulation, and a heat pack. We are not responsible for weather-related damage if protection is declined. 📬 Carrier Once shipped, packages are the responsibility of the shipping carrier. We will gladly assist with carrier claims when possible. 🌿 Fresh Imports Fresh Imports may experience shipping stress and are not eligible for refunds, replacements, or buyer protection. ❌ Cancellations Approved cancellations are subject to a 20% non-refundable cancellation/restocking fee. No exceptions. Orders cannot be canceled once packed, labeled, or shipped. ❌ Returns & Claims All sales are final. No returns or exchanges. If your plant arrives damaged, contact us within 3 hours of delivery with: * Full unboxing video * Photos of the plant and packaging Approved claims may receive a replacement or store credit at our discretion. 💚 Need Help? Please contact us before leaving a review. We’re committed to making things right whenever possible. Thank you for choosing Succulents Empire! 🌵💚

While we encourage sellers to establish clear and detailed shop policies, these policies must align with Palmstreet’s platform policies and Terms and Conditions.

If there is a conflict between a seller’s shop policies and Palmstreet’s platform policies, our platform’s policies take precedence. This ensures a consistent and equitable experience for all users.

For more details or assistance, please reach out to Palmstreet’s Customer Support team.