Last updated Sep 2, 2026

We welcome positive and uplifting energy, so be positive here or negative somewhere else, respectfully!! We do NOT ship to HI/AK due to agricultural restrictions. We do ship to All other U.S. states. ALL SALES ARE FINAL. No cancellations, returns, or exchanges. Refunds are not offered. By purchasing, you acknowledge and accept all risks. Shipping rates vary by location. The first item ships for $16.25 and each additional item is $3. Large or oversized plants may require additional shipping fees; if so, our customer service team will contact you. Orders ship within 7 to 14 business days on Mondays and Tuesdays. We do not hold orders. Please note that it is normal for live plants to have some cosmetic damage due to stress during transportation, such as root loss, leaf loss, browning or yellowing leaves. WEATHER--Due to weather conditions, shipments may be delayed depending on temperatures in each state to ensure plant safety. If temperatures in your area are below 60°F or above 78°F we strongly recommend that you upgrade shipping to Express or 2-Day Air shipping. Greenlove55 is not responsible for cold/hot damage, as weather conditions are beyond our control. By completing your purchase, you acknowledge and accept this risk. Greenlove55 is not responsible for lost, delayed, or damaged packages caused by UPS/USPS or any shipping carrier once the packages leave our facility, weather-related delays are outside of our control. GIVEAWAYS--Paid Shipping is required for all giveaways, if you have an open box, the giveaway will be added to the box at no additional cost. Unclaimed giveaways are canceled within 7 days of winning date, NO EXCEPTIONS. If you experience any issues with your order (outside of the disclaimer above pertaining to delivery carrier or weather), please contact us within 8 hours of delivery and include a video of your unboxing and pictures of the plant(s). The video needs to start before the box is opened. The plant must be shipped back to us the same way it was received at your cost. After this period, all sales are final. Before leaving a review, if you have any concerns or inconveniences, please contact us first. We will always do our best to find resolutions.

While we encourage sellers to establish clear and detailed shop policies, these policies must align with Palmstreet’s platform policies and Terms and Conditions.

If there is a conflict between a seller’s shop policies and Palmstreet’s platform policies, our platform’s policies take precedence. This ensures a consistent and equitable experience for all users.

For more details or assistance, please reach out to Palmstreet’s Customer Support team.