Last updated Oct 4, 2026

Shop Policies & Shipping Guidelines Thank you for supporting my small plant shop! I take great care in growing and packaging your plants. Please review our shop policies before completing your purchase to ensure the best possible experience for you and your new green friends. Plant Acclimation & Transit Stress Live plants are subject to stress during transit. It is completely normal for plants to experience minor yellowing, cosmetic blemishes, or wilting upon arrival. With proper watering and acclimation to your home's light and humidity, your plant will bounce back quickly. Weather Alert & Shipping Upgrades Please check your local weather forecast before placing an order. If your area is experiencing extreme heat or freezing temperatures, we highly recommend upgrading to expedited shipping at checkout. We cannot monitor the weather for every destination, so ensuring your plant travels under safe conditions is the buyer's responsibility. Shipping and Carrier Delays Once I hand your package over to the shipping carrier, the package is out of my control. I am not responsible for transit delays, lost packages, or physical damages caused by carrier handling or severe weather conditions during transit. Any claims regarding transit issues must be filed directly with the carrier. All Sales Final & Contact Information Due to the perishable nature of live plants, all sales are final. I do not accept returns or exchanges. Please ensure you are monitoring your package and ensure its brought in soon after delivery. If your plant arrives with severe structural damage or structural health issues unrelated to normal transit stress, please contact me immediately. You must reach out within 5 hours of delivery with clear photos of the plant and packaging so I can help you troubleshoot or evaluate the situation. But mostly importantly THANK YOU. if it wasn't for your support I wouldnt be able to provide beautiful plants at an affordable costs.

While we encourage sellers to establish clear and detailed shop policies, these policies must align with Palmstreet’s platform policies and Terms and Conditions.

If there is a conflict between a seller’s shop policies and Palmstreet’s platform policies, our platform’s policies take precedence. This ensures a consistent and equitable experience for all users.

For more details or assistance, please reach out to Palmstreet’s Customer Support team.