Last updated Sep 18, 2026

🍃*= Shop guidelines ≤ 🌵Order Processing & Shipping All plant purchases will be shipped on Monday & Tuesday only to avoid any delays. Please allow 5-7 business days for processing. 🍃Shipping Locations We currently ship only to the U.S. (excluding Hawaii, Alaska, and international destinations). Most orders ship via UPS. 🌵Once your order has shipped, you will receive tracking information via email. Refunds, Returns, & Exchanges 🌴All plant sales are final. Due to the nature of live plants, we do not accept returns or exchanges. Please note, shipping live plants can be stressful for them! Yellowing or wilting leaves is completely normal and you should not panic. If your plant (s) arrive in poor condition, please message us within 24 hours of delivery with clear photos of the plants & packaging. 🪴Live Arrival Guarantee Live arrival is only guaranteed with weather protection and upgraded shipping, which is available at an additional cost to basic shipping. We will review each case individually and may offer store credit for a future purchase. Refunds are not guaranteed & are issued at our discretion. 🌵Weather & Courier Disclaimer We reserve the right to hold any shipments due to extreme heat or cold fronts. You will be notified if this is the case. 🪴Once a package leaves our hands, it's out of our control and in the hands of the carrier. We are not responsible for delays, lost, or damaged packages once the package has been scanned by the carrier. Weather related damages are not covered under our replacement policy. 🌱Weather Add Ons During the summer & winter months, weather protection add ons are necessary. If your temps are above 90° or below 45° you MUST add on a heat or ice pack if you ordered live plants. Your order will not ship without one. 🍃Happy, Healthy, Plants We take plant care seriously and only provide, happy, healthy plants! We want your new plant to thrive in your home. If you ever have questions, please reach out! Thank You ❤️Thank you for your support! We appreciate every purchase you make with our small business! Please bid responsibly &

While we encourage sellers to establish clear and detailed shop policies, these policies must align with Palmstreet’s platform policies and Terms and Conditions.

If there is a conflict between a seller’s shop policies and Palmstreet’s platform policies, our platform’s policies take precedence. This ensures a consistent and equitable experience for all users.

For more details or assistance, please reach out to Palmstreet’s Customer Support team.