Last updated Aug 14, 2026

- Boxes are open Monday - Saturday! occasionally we will do a ‘fill your box’ live on Sundays. - Since these are live plants, we do not accept returns. If there is an issue with your order, please let us know and we will do our very best to make it right! - All plants ship BARE ROOT unless stated otherwise. This is to protect the plant from damage. **We are not responsible for shipping delays/damage. If this occurs with your package, please reach out to the carrier to file a dispute regarding their handling

While we encourage sellers to establish clear and detailed shop policies, these policies must align with Palmstreet’s platform policies and Terms and Conditions.

If there is a conflict between a seller’s shop policies and Palmstreet’s platform policies, our platform’s policies take precedence. This ensures a consistent and equitable experience for all users.

For more details or assistance, please reach out to Palmstreet’s Customer Support team.