Last updated Aug 19, 2026

We are a small business located in Kentucky. Our focus is on Bioactives (isopods, springtails, plants, etc.) as well as 3D printing (including custom designing). Shipping & Export Shipping: Regional Shipping, Local Pickup Store Policy We provide a LAG on all of our isopods and springtails given shipping falls within the following guidelines. • All live items are shipped using FedEx or UPS - We do not ship live animals using USPS. • Any DOAs must be reported within 1 hour of delivery time stamp if delivered to a residential address. • Any DOAs must be reported within 2 hours of delivery to a FedEx or UPS hub. • Any DOAs require time stamped photos and preferably a video. • We will ship when temperatures are within range from both our location and the receiving hub (above 40°F and below 90°F). No exceptions. • Heat or cold packs and phase packs are built into shipping costs. We will not ship without them. • Our LAG does NOT cover lost or delayed packages or packages shipped to an incorrect address provided by the customer. (We may offer a replacement option or discount on a future purchase at our discretion.) • Any shipping errors on our part that result in DOAs are fully covered by LAG. We cannot ship to Alaska, Florida or Hawaii. We do have PPQ-526 permits that enable us to ship our isopods. The USDA considers isopods and springtails to be an invasive species and regulates the movement and release of all non-native species across state lines. Releasing them into the wild is illegal and proper disposal requires complete euthanization of the isopods, springtails, and their substrate. Ethical disposal includes; Selling them or giving them away locally (it is illegal to ship across state lines without a PPQ-526 permit). Placing the isopods, springtails, and substrate in airtight bags and freezing them for 72 hours before throwing them in your trash can.

While we encourage sellers to establish clear and detailed shop policies, these policies must align with Palmstreet’s platform policies and Terms and Conditions.

If there is a conflict between a seller’s shop policies and Palmstreet’s platform policies, our platform’s policies take precedence. This ensures a consistent and equitable experience for all users.

For more details or assistance, please reach out to Palmstreet’s Customer Support team.