Last updated Oct 1, 2026

Sales * Claim responsibly; all sales are final. * No bid retractions. Unpaid invoices may be canceled. * Plants are shown and/or photographed before sale. Minor cosmetic imperfections and shipping stress are normal. Shipping * Orders ship Monday–Wednesday unless otherwise noted. * Combined shipping is applied when available. * Tracking is provided once labels are created. * Weather protection (heat packs, insulation, ice packs) is available upon request. * Shipping may be delayed due to weather. Buyers assume risk if recommended weather protection is declined. Live Arrival Guarantee (LAG) * Available only with Next Day Shipping Upgrade. * Weather protection is required when temperatures are below 50°F or above 90°F. * Claims must be submitted within 2 hours of delivery with an unboxing video and photos. * Shipping stress, cosmetic damage, and leaf loss are not considered DOA. * Carrier delays, lost packages, weather events, incorrect addresses, forwarding, holds, reroutes, and missed deliveries are not covered. Returns & Refunds * No returns on live plants. * Approved cancellations before shipment are subject to a 15% restocking fee. * Refunds or store credit are only available for approved LAG claims.

While we encourage sellers to establish clear and detailed shop policies, these policies must align with Palmstreet’s platform policies and Terms and Conditions.

If there is a conflict between a seller’s shop policies and Palmstreet’s platform policies, our platform’s policies take precedence. This ensures a consistent and equitable experience for all users.

For more details or assistance, please reach out to Palmstreet’s Customer Support team.