Last updated Sep 16, 2026

Welcome to Southern Hoya Co. on Palmstreet! I’m glad you’re here. Please also follow me on Instagram @a_southern_hoya. Shop rules: 1) Shipping is usually the FOLLOWING week of sale, occurring Monday, Tuesday and Wednesday, unless a hold is requested. Obviously varies based on when you make your purchase. 2) Shipping methods available are 2-day UPS or ground UPS. DM for other delivery options needed for your area or special requests. I will TRY to help. 3) Replacement will ONLY be considered if photos and a request are sent within 2 hours of arrival showing the condition of the plant and details of problem. If agreed upon a replacement (same plant/cost), original plant must be returned before replacement is mailed. 3) Heat packs and insulation must be purchased in the shop! 4) No passing once claimed (for swipes). No exchanges. No refunds. 5) Shipping charges will vary if located in Alaska or Hawaii.

While we encourage sellers to establish clear and detailed shop policies, these policies must align with Palmstreet’s platform policies and Terms and Conditions.

If there is a conflict between a seller’s shop policies and Palmstreet’s platform policies, our platform’s policies take precedence. This ensures a consistent and equitable experience for all users.

For more details or assistance, please reach out to Palmstreet’s Customer Support team.