MaeLee

Shop guidelines


Last updated May 27, 2026

🌿 Shop Guidelines MaeLee plants takes great pride in the quality of our plants and the care with which we prepare them for their journey to you. Please review the following guidelines to understand how our shipping process works: 💰 Pricing My prices are non-negotiable as they are reasonable and fairly priced. 📦 Packing & Shipping •Each plant is carefully packaged to ensure it arrives as healthy and beautiful as it leaves our shop. •Orders typically ship within 2-3 business days of purchase. 🚚 Carriers & Delivery Time •All orders are shipped via FedEx 2 day or overnight. Please review your plant listing as each of them are different. •Delivery times vary based on your location and the shipping method selected at checkout. •Please contact me if you need shipping to Alaska or Hawaii prior to purchase. •Please contact me if you need to combine orders prior to purchasing. •Tracking information will be provided once your order has shipped. ❄️🔥Weather Awareness •We monitor temperatures before shipping. If extreme weather is expected, we may delay your order for the safety of your plant. •Heat packs are available seasonally and can be added at checkout. 🌱 Live Plant Disclaimer •While we do our best to ensure plants arrive healthy and happy, we cannot control how they are handled during shipping. •Some minor cosmetic damage (e.g., yellowing leaf/ dropped peduncles etc.) is possible and does not affect the long-term health of the plant. •We are not responsible for damage caused by delays, mishandling by the carrier, or incorrect addresses. 🛍️ All Sales Final •All sales are final. However, if your plant arrives with significant damage, please contact us with an unboxing video within 2 hours of delivery. • Returns/exchanges are NOT accepted. • Buyers remorse/changed mind- we kindly ask that you carefully review your purchase before completing your order. Due to the nature of our products, we are NOT able to offer refunds for buyer's remorse. •Thank you for supporting my small business and for your love of plants!


While we encourage sellers to establish clear and detailed shop policies, these policies must align with Palmstreet’s platform policies and Terms and Conditions.

If there is a conflict between a seller’s shop policies and Palmstreet’s platform policies, our platform’s policies take precedence. This ensures a consistent and equitable experience for all users.

For more details or assistance, please reach out to Palmstreet’s Customer Support team.