Last updated Jul 15, 2026

Shipping - All orders are shipped via USPS Priority Mail unless otherwise stated. - Orders are typically shipped Monday through Wednesday to help avoid weekend delays. - Shipping costs are calculated based on estimated package size and weight. If the actual shipping cost is less than what was paid, any shipping overage will be refunded to the original payment method. - Once a package has been accepted by USPS, Velvet Vein Flora is not responsible for shipping delays, lost packages, or damage caused during transit. - Please ensure your shipping address is correct before purchasing. Orders returned due to an incorrect address may require additional shipping fees to be reshipped. Weather & Shipping Conditions -Plants are living organisms and may experience minor cosmetic damage during shipping. Please monitor your local weather conditions before purchasing. Heat packs, insulation, or delayed shipping may be recommended during extreme temperatures. -Velvet Vein Flora reserves the right to delay shipment if weather conditions are deemed unsafe for the plants. Beneficial Insects -Velvet Vein Flora utilizes beneficial insects and predatory mites as part of an integrated pest management program. -While plants are routinely inspected, buyers may occasionally find beneficial insects in their orders. -The presence of beneficial insects should not be considered a pest infestation and is not grounds for a refund. California Shipping -Due to California agricultural regulations, I cannot ship rooted plants, cuttings, or other live plant material to California. -Tissue culture plants may be shipped to California where permitted. -Orders placed in violation of these restrictions may be canceled and refunded. Plant Health -Plants are inspected before shipping and are shipped healthy to the best of my knowledge. -Because plants are living organisms, I cannot guarantee their health after arrival due to differences in care, environment, acclimation, or shipping stress. Refunds & Returns -All sales are final. -Orders canceled after purchase are subject to a 10% restocking fee, which will be deducted from the refund to help cover payment processing fees and order preparation. -Once an order has shipped, it cannot be canceled. -Refunds or replacements may be considered only if the plant arrives dead on arrival (DOA). To qualify for a DOA claim, clear photos of the plant and packaging must be submitted within 2 hours of delivery confirmation. -Minor cosmetic imperfections, shipping stress, yellowing leaves, or acclimation loss are not considered DOA

While we encourage sellers to establish clear and detailed shop policies, these policies must align with Palmstreet’s platform policies and Terms and Conditions.

If there is a conflict between a seller’s shop policies and Palmstreet’s platform policies, our platform’s policies take precedence. This ensures a consistent and equitable experience for all users.

For more details or assistance, please reach out to Palmstreet’s Customer Support team.