Last updated Sep 16, 2026

🌿💀 SHE GROWS RARE PLANTS — SHOP POLICIES Last Updated: September 2026 ⸻ 🚨🌱✈️ LIVE PLANTS? PLEASE UPGRADE YOUR SHIPPING! ✈️🌱🚨 🇺🇸📦 STANDARD SHIPPING = USPS OR UPS GROUND 📦🇺🇸 🌱 PURCHASING LIVE PLANTS? 🌱 For the safest & fastest arrival, please choose an UPGRADED SHIPPING OPTION at checkout or from the shop. ✈️💨📦 💗🌿 YOUR PLANTS WILL THANK YOU! 🌿💗 💬🌿 CUSTOMER SUPPORT 🌿💬 Questions or concerns? 👀🪴 Please reach out! 💌 I’m always happy to help and want you to LOVE your new plant 🌱💚 and have the best experience possible! ✨ If anything doesn’t seem right with your order 📦🌿, please message me ASAP so I have the opportunity to help make it right before leaving a review. 💬🫶 Happy plants 🌱 + happy plant people 🪴🥰 = happy me! 💚😂 🌿💀🌿 ───── 🌿💀🌿 🌿💀 FINAL NOTE 💀🌿 Plants are living things 🌱 — and sometimes they’re a little dramatic. 🎭😂 (Aren’t we all? 💁‍♀️) Thank you SO much for supporting She Grows Rare Plants 🪴💗💚 Every order 📦, follow 👀, share 📲, bookmark 🔖 & review ⭐ means more than you know! Grow something weird. 🌱 Grow something beautiful. 🪴✨ Stay Rare • Grow Wild. 🌿💀🌿 💀 ALL SALES ARE FINAL Due to the nature of live plant sales, all purchases are final. No refunds, returns, exchanges, or cancellations. By purchasing, you acknowledge and accept the condition of the plant as shown during the live sale and/or listing. ⸻ 🌿 LIVE PLANT DISCLAIMER Plants are living organisms and may experience stress during transit. She Grows Rare Plants is not responsible for: • Shipping delays • Carrier mishandling • Lost or stolen packages • Environmental conditions after shipment Minor cosmetic damage, leaf loss, yellowing, transit stress, or acclimation issues are not grounds for refund or replacement. ⸻ 🌿 VARIEGATION DISCLAIMER Variegation is never guaranteed. Plant coloration, variegation patterns, growth habits, and future leaf development may change based on genetics, environment, lighting, humidity, and care. ⸻ 📦 SHIPPING SCHEDULE Orders ship Monday through Wednesday to help avoid weekend carrier delays. • Ships from Florida (EST) • Tracking information will be provided once shipped ⸻ 🚚 SHIPPING & RISK Once your package is accepted by the carrier, it is outside of our control. For highly sensitive, rare, or high-value plants, UPS Next Day Air is strongly recommended. While we package plants carefully and securely, we cannot guarantee carrier handling or transit times. ⸻ 🌡️ WEATHER DISCLAIMER Please review your local weather conditions before purchasing. Buyer assumes responsibility for weather-related damage caused by: • Heat • Cold • Freezing temperatures • Delivery exposure Weather protection options, when offered, are highly recommended. ⸻ 🇺🇸 SHIPPING RESTRICTIONS We currently ship within the continental United States. • Hawaii and Alaska: Please message before purchasing (additional shipping charges apply) • No international shipping ⸻ 📬 ADDRESS ACCURACY Buyers are responsible for providing a complete and accurate shipping address. We are not responsible for delays, losses, or delivery issues resulting from incorrect addresses provided at checkout. ⸻ 🌱 LOCAL PICKUP Local pickup may be available upon request. • Pickup must be arranged after purchase • Pickup timing and location will be coordinated directly with the buyer ⸻ ⚠️ LIVE ARRIVAL GUARANTEE (LAG) Live Arrival Guarantee is only available when UPS Next Day Air shipping is purchased. LAG covers: • Full plant loss (DOA – Dead on Arrival) LAG does NOT cover: • Cosmetic damage • Bent or broken leaves • Leaf loss • Transit stress • Delayed shipments • Acclimation issues Orders shipped via standard UPS 2-Day shipping are not eligible for Live Arrival Guarantee coverage. ⸻ 📬 DOA CLAIMS (IF LAG APPLIES) In the rare event of a DOA: • Contact us within 2 hours of delivery • Include clear photos of: • The plant • Packaging • Shipping label • Include an unboxing video whenever possible Failure to provide documentation within the required timeframe will void the guarantee. ⸻

While we encourage sellers to establish clear and detailed shop policies, these policies must align with Palmstreet’s platform policies and Terms and Conditions.

If there is a conflict between a seller’s shop policies and Palmstreet’s platform policies, our platform’s policies take precedence. This ensures a consistent and equitable experience for all users.

For more details or assistance, please reach out to Palmstreet’s Customer Support team.