Last updated Jan 13, 2026

All Sales Final. No returns, refunds, or exchanges. All live animals will be shipped to a FedEx Hub/Ship Center. If customer insists on shipping to their home that will VOID our Live Arrival Guarantee. Dry goods will ship to the customer's home separately. NO FREE SHIPPING. The "free shipping" option is only applied to avoid the buyer from over paying on shipping being estimated and applied to each item. All shipping is invoiced separately after we box everything appropriately to ensure your items are safe and that the best price available is achieved. Bid responsibly we are not liable for others bidding on your behalf or "accidental bids".

While we encourage sellers to establish clear and detailed shop policies, these policies must align with Palmstreet’s platform policies and Terms and Conditions.

If there is a conflict between a seller’s shop policies and Palmstreet’s platform policies, our platform’s policies take precedence. This ensures a consistent and equitable experience for all users.

For more details or assistance, please reach out to Palmstreet’s Customer Support team.