Last updated Jul 2, 2026

Carnivero Live Sale Terms & Policies 1. Processing Time     •    Orders are processed and shipped in the order they are received.     •    Typical processing time is 5–10 business days, though this may be extended during holidays, peak shipping seasons, or periods of hazardous weather.     •    To minimize transit delays, most orders ship Monday–Wednesday. 2. Shipping     •    Orders are shipped via UPS or USPS based on destination and package configuration.     •    If you have a preferred shipping method, please contact mailto:Service@Carnivero.com before placing your order. While we will do our best to accommodate requests, they cannot be guaranteed.     •    Unless explicitly listed as "Potted" prior to checkout, plants may be shipped bare root. Pot sizes shown in listings are used for sizing purposes and do not guarantee the plant will ship in its pot. 3. All Sales Are Final     •    All purchases are final.     •    Order cancellations, exchanges, and refunds are not available once an order has been placed.     •    Once a shipping label has been created, no changes can be made to the order contents, shipping address, or shipping method. 4. Local Pickup     •    Local pickup is available at our Austin, Texas storefront.     •    Pickup orders are prepared on the Thursday following the date the order is placed.     •    Orders placed on a Thursday will be ready the following Thursday. Please plan accordingly, as expedited processing and special pickup arrangements are not available.     •    Once you receive notification that your order is ready for pickup, it must be collected within 30 days. Orders not picked up within that timeframe may be canceled without notice. 5. Live Arrival Guarantee     •    If your plants arrive with any health concerns, please contact mailto:Service@Carnivero.com within 48 hours of delivery.     •    Include clear photos of the entire plant(s), and our team will work with you to resolve the issue promptly. For complete policy details and answers to frequently asked questions, please visit Carnivero.com. If you have any questions before placing an order, contact us at mailto:Service@Carnivero.com

While we encourage sellers to establish clear and detailed shop policies, these policies must align with Palmstreet’s platform policies and Terms and Conditions.

If there is a conflict between a seller’s shop policies and Palmstreet’s platform policies, our platform’s policies take precedence. This ensures a consistent and equitable experience for all users.

For more details or assistance, please reach out to Palmstreet’s Customer Support team.