Palmstreet Official
This policy is not comprehensive, nor is it intended to be legal advice. It is each seller's responsibility to ensure their livestreams, listings and sales adhere to our Terms & Conditions as well as any applicable laws and regulations around the sale and shipping of live animals.
At Palmstreet, the health and wellbeing of animals is our highest priority. We have strict policies in place to ensure that only healthy, well-cared-for animals are listed for sale. Animals exhibiting deformities, signs of illness, or infestations such as mites are not permitted to be sold on our platform under any circumstances.
If a buyer receives an animal that is later discovered to have mites or any undisclosed health condition, they are entitled to either a full refund or a return at the seller’s expense. This policy helps protect both the animals and the integrity of our marketplace, ensuring a safe and ethical environment for enthusiasts and breeders alike.
Our community thrives when animal welfare is placed first — and we stand firmly behind that commitment.
Palmstreet believes there is a responsibility on all keepers/breeders/sellers to uphold certain ethical standards. These ethics apply to private collections and businesses alike. As part of our efforts to maintain a healthy and responsible community, Palmstreet supports USARK as a Gold Member and requires our users to commit to this Code of Ethics.
We care deeply about the proper care of living creatures, and require our sellers to ship live animals using next-day services to minimize stress on the animals. We encourage shipping next-day to FedEx and UPS hubs, or to local FedEx or UPS stores if a hub is not available. Animals must be shipped during optimal weather conditions, avoiding extreme temperatures and harsh weather. Additionally, shipping must be scheduled to minimize transit time and avoid weekends or holidays to prevent delays. If extreme weather is forecast, shipments should be delayed and the buyer should be informed.
It is essential that buyers pick up their live animal orders from the shipping hub on the day they arrive to ensure the health, safety, and welfare of the animals. Live animals are sensitive to stress, temperature changes, and extended confinement, and leaving them at the hub beyond arrival day increases the risk of dehydration, injury, and even mortality. Prompt pickup minimizes the duration of transport-related stress, allows the animals to quickly access proper care, food, and water, and ensures compliance with animal welfare standards. Additionally, it helps protect the buyer’s investment and upholds trust in Palmstreet, as timely collection demonstrates responsibility and care for the well-being of the animals. Failure to pick up the animal on the day of arrival may result in the shipment being returned to the seller with no refund issued.
Conservation of wildlife and its natural habitats are the cornerstone of responsible keeping.
Our beliefs:
Our actions:
Healthy environments with thriving, diverse populations of native species are critical for the overall health of our entire planet.
Our beliefs:
Our actions:
Every living creature in our care is dependent on us for their well-being. If we cannot provide them with what they need, we should not have them.
Our beliefs:
Our actions:
Anyone with an interest in keeping and/or working with animals is under the microscope of those who desire to take our rights away. They may be aggressive animal-rights activists, people with irrational phobias, or lawmakers looking for publicity. If we cannot publicly maintain and convey ethical and responsible care for our animals and the environments they come from, we will lose.
Palmstreet continues to do all we can to support these efforts and will always have an eye toward future projects that do even more. Some long-term plans include:
Together there is much we can accomplish. For every single individual animal keeper out there, there are actions you can take to promote ethics and responsibility. Even the smallest step can have a significant impact.
