Palmstreet Official
Palmstreet is pleased to announce the launch of the Heat Pack Reimbursement Program to support plant sellers during the colder months. Reimbursements will be calculated from November 15, 2024, to January 15, 2025. This program is designed to help subsidize the cost of heat packs for plant shipments, reducing the financial burden associated with winter shipping while boosting plant sales.
Q: When should heat packs for purchase be delisted and when will the free heat pack tag be added?
A: Heat packs for purchase should be removed from the account, unless they are for a 110hr upgrade, by end of day on 1/15/2025. The “free heat pack” tag has been added to the profile.
Q: What if the heat packs purchased cost more than $1.00 per pack?
A: Multiple helpful resources have been found to purchase 72hr heat packs in bulk, which can help lower overhead costs:
Q: When will reimbursements be processed and how can payouts be verified?
A: Heat pack reimbursements will be sent through the Palmstreet Wallet by the end of the day on Wednesday each week. If you would like a breakdown, our team can supply one for you.
Q: I offer 110hr heat packs, is it okay to give buyers the option to upgrade and charge the difference of cost?
A: Based on calculations, it is acceptable to charge $2.00 for an add-on item for the 110hr heat pack upgrade if buyers want to purchase.
Q: As an Exclusive seller, when will I receive the 50 free heat packs?
A: The free 72hr heat packs will be mailed within the next 10 business days.
Q: If I’m Exclusive, will I still be reimbursed for heat packs after the 50 free ones are used?
A: Yes. A $1.00 subsidy will still be given after 50 unique tracking numbers are added through Palmstreet. If one package contains 4+ plants, a $2.00 reimbursement per shipment will be provided.
Q: What if a seller signs up after the program has started?
A: Any seller who signs up after 11/15 will be compensated for heat packs starting from the date of sign-up, until the end of the program.
