PLEASE READ BEFORE PURCHASING

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Purchase & Shipping Terms

By completing your purchase, you agree to the following terms:

You will receive the exact plant shown in the listing photos. Plants are shipped in their pot, securely packaged with care. Extra-large specimens may be shipped bare root at our discretion.

All plants are covered by our Live Arrival Guarantee. While we package with great care and 95% of our plants arrive in perfect condition, minor cosmetic damage may occur during transit (e.g., broken, browned, wilted, or dead leaves).

Our plants are grown outdoors in the lush environment of the Big Island of Hawaii. While we regularly treat for pests, we cannot guarantee a pest-free plant. Each plant is inspected by both our team and the Hawaii Department of Agriculture prior to shipment.

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Important Notes

Returns are not accepted. Please contact us within 24 hours of delivery if there are any issues with your order.

If you are in a cold climate or your package will travel through cold regions, we strongly recommend purchasing a heat pack and/or thermal wrap (available in our shop for $4). These are 96-hour heat packs. We also recommend upgrading to FedEx 2-Day Shipping to ensure timely delivery. .

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Shipping Details

We ship only within the United States (excluding U.S. territories).